| "It's amazing to think that we first sat down to talk to you about selling our house five months ago. Of course, at the time none of us imagined the unusual journey through real estate that would unfold. We've certainly learned a lot along the way and we have you and Jon McGinnis to thank for bringing it all together seuccessfully.
We appreciated your understanding that we were choosing to move and therefore wanted to find our home of choice before listing ours. With the crazy market this spring our search took a bit longer than we expected, but we did find the right house. Then we ran into the seller wanted to back out of our contract. Many thanks go to Jon for his support throughout the search and settlement process.
During all of this you were a great sounding board as we constantly about when to list our house and whether the seller of our new house would really go to settlement. You were patient with our questions and concerns and helped keep us sane through a very difficult time. Thank you for your advice and flexability in handling the listing for us. We knew that you were prepared to go on the market whenever we were comfortable.
Finally, when we did list you had a contract for us in two days and explained each step of the process. You ensured that we had a contingency covering the successful closing of our new house, as well as the option to rent back due to the quick settlement date. When the settlement date kept getting pushed back you made sure that we were reimbursed for our costs.
Charlet, we have enjoyed working with you and truly appreciate the support you and your team have given us throughout the process. We are thrilled with our new house and pleased with the sale of our townhouse. You, Jon and Ann are true professionals and we thank you for the outstanding service."
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